If you have nay questions or queries about products, we’d love to hear from you. All emails are ready and answered by us so before you send an email please check the FAQ and links below.
Our online customer service hours are:
Monday-Friday 9:00am to 5:00pm PST
Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.
We accept returned items (unless otherwise noted) within 14 days of delivery date. Returned items must be unused, in original packaging and with original tags still attached. All shipping charges for returns/exchanges are to be covered by the customer. All exchanges are dependent on existing stock.
To cancel or change an order you must contact firstname.lastname@example.org pithing 12 hours of placing the order.
For any problems or concerns with the merchandise notice must be give to email@example.com within 2 says of shipment receipt.
All sale items (EX: items purchased during Black Friday) are FINAL PURCHASE and are not eligible for returns or exchanges. No exchanges or refunds when purchases at discount. Currently international orders are not eligible for returns or exchanges due the unpredictable nature of local and international customs.
HOW TO RETURN ITEMS BACK TO US:
All returns must be authorized before we will accept them. Email firstname.lastname@example.org with your Order Number before shipping out your return. We will provide the shipping address when the return is authorized. WWW.NORA-INU.COM is not responsible for returns that are lost or damaged in transit; we highly suggest that you use a courier with a trackable shipping service.
Shipping methods do not include processing time. Please allow up to 10 business days for your order to process; most will be shipped within 3 to 4. You will receive an email from email@example.com when you order has been confirmed. With the current state of the USPS, please allow up to 3 weeks for you delivery to arrive. If you still have not received your purchase after 3 weeks, please notify firstname.lastname@example.org.
We ship worldwide! International shipping prices vary by country and the weight of your order. For international orders that have been in-transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.
We are not responsible for any customs fees that may incur with international orders. The customer is entirely responsible for any and all fees set by the customs office of their country. Should an international order be sent back to us due to lack of claim we will contact you to arrange a reship or credit to the website. As mentioned in our return policy, we do not offer refunds, returns, or exchanges.
At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.
PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.